You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
At this time we are offering only FREE local delivery service to all customers in the following Neighborhoods: Wesley Hills, New Hempstead, Forshay, Concord, and most of Pomona, New City, and Haverstraw. All other neighborhoods will incur a fee up to $9.99 per delivery. There is a minimum order of $25 for this service.
We hope to offer more comprehensive options after Pesach.