Returns of most new, unopened items will be accepted within 30 days of delivery for a full refund. Return shipping costs will be paid if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
We offer flat rate, $9.99 shipping for most orders in the continental U.S.A. Order are shipped via USPS Priority Mail whenever possible, otherwise, USPS media mail or Fedex is used. A
As a special service to Wesley Hills area customers, we offer FREE local delivery. This service extends 2 miles from our store in the Wesley Hills Shopping center and includes the following villages: Wesley Hills, New Hempstead, Forshay, Concord, and parts of Spring Valley, Pomona, New City, and Haverstraw. All other neighborhoods will incur a fee up to $9.99 per delivery. There is a minimum order of $25 for this service.